Our Commitment
At EASTISEASTMOVIE, we are committed to customer satisfaction. If you are not satisfied with your purchase, please review our refund policy outlined below.
Eligibility for Refunds
Refunds are applicable only under the following conditions:
- You purchased a ticket through the official EASTISEASTMOVIE website.
- The show or event is canceled or rescheduled.
- Technical issues prevented access to the purchased content.
Process for Refunds
If you believe you qualify for a refund, please contact our customer service team with the details of your purchase:
- Contact our support team via email at [email protected].
- Provide your order number and the reason for your refund request.
- Our team will review your request and respond within 3-5 business days.
Approved refunds will be processed within 7-10 business days via the original payment method.
Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Change of mind after purchase.
- Failure to attend the event without notification.
- Purchases made through third-party vendors.
Contact Us
If you have any questions regarding our refund policy, please do not hesitate to contact us at [email protected].